Privacy Policy

Last Updated: January 15, 2025

Here's the deal: we collect data to make AffiliHub work. This policy explains what we grab, why we need it, and how we keep it locked down.

What Data We Collect

When you use AffiliHub, we collect:

  • Account Information: Email, company name, billing details. Basic stuff to set up your account.
  • Usage Data: Which features you click, API calls you make, dashboards you view. We need this to improve the platform and debug issues.
  • Technical Data: IP address, browser type, device info. Standard web analytics to keep things running smoothly.
  • Affiliate Tracking Data: Clicks, conversions, commission calculations. That's literally what our software does.

How We Use Your Data

We're not in the business of selling your info. Here's what we actually do with it:

  • Deliver the core tracking and reporting features you paid for
  • Send account updates, security alerts, and product announcements (you can opt out of marketing emails)
  • Improve platform performance based on usage patterns
  • Comply with legal requirements when we have to

We don't share your data with third parties except our infrastructure providers (AWS, payment processors) who are contractually bound to protect it.

Cookies and Tracking

Yes, we use cookies. Two types:

  1. Essential cookies: Keep you logged in, remember your settings. These are non-negotiable if you want the platform to work.
  2. Analytics cookies: Help us understand how people use AffiliHub. You can disable these in your account settings.

For affiliate tracking specifically, we use first-party cookies with configurable durations (30-90 days standard). Your affiliates' site visitors get cookied when they click your tracking links - that's how attribution works.

Data Security

We encrypt data in transit (TLS 1.3) and at rest (AES-256). Access controls limit who on our team can see what. Regular security audits. The usual enterprise precautions.

But let's be real: no system is 100% bulletproof. If we detect a breach, you'll know within 72 hours.

Your Rights (GDPR & CCPA)

You can:

  • Access your data (download everything we have on you)
  • Request corrections to inaccurate info
  • Delete your account and associated data
  • Object to certain processing activities
  • Port your data to another platform

Email [email protected] to exercise any of these rights. We'll respond within 30 days.

Data Retention

Active accounts: we keep your data as long as you're a customer. After cancellation, we retain core records for 90 days (in case you change your mind), then anonymize analytics data and delete personally identifiable info.

Financial records stick around for 7 years because tax laws require it.

Changes to This Policy

When we update this policy, we'll email you and post the new version here with a revised date. Material changes get 30 days' notice.

Questions? Contact our data protection officer at [email protected].